Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavors, store your tea in a cool, dark place away from light, air, and strong odors. Our airtight tins are designed specifically for this purpose.
What is the difference between sachet and traditional tea bags?
Our silken sachets feature a pyramid shape that allows full-leaf tea to expand completely, providing the quality of loose leaf tea with the convenience of a bag.
Do you offer international shipping?
Yes, we ship our fine teas globally. Shipping rates and delivery times vary depending on the destination country and selected shipping method at checkout.
Are your tea products organic or Kosher certified?
Many of our blends are USDA Organic certified and the majority of our teas are Kosher certified by the Orthodox Union. Please check the specific product labels for certifications.
What is your return policy for food items?
If you are not satisfied with your purchase, you may return unopened items within 30 days of delivery. Due to food safety regulations, we cannot accept returns on opened tea products.
How much caffeine is in a typical cup of Harney & Sons tea?
Caffeine levels vary by tea type: white and green teas typically contain 20-30mg, black teas 40-60mg, and our herbal infusions are naturally caffeine-free.